Stay in the Loop with the Watch List

Need to keep an eye on a ticket without taking it over? The Watch List makes it easy to follow ticket activity without needing to be the assignee. Get notified about updates like new responses, status changes, or staff notes. ...

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The Event Log: Who Did What—and When?

Have you ever found yourself wondering, “Who assigned me this ticket?” or “Why was this ticket closed?” We’ve all been there! As tickets move around or updates happen unexpectedly, the event log is there to provide clarity, capturing every action...

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Halloween Theme

Halloween Theme Featuring Squashable Spiders

Bring a little Halloween magic to your Mojo Helpdesk workspace with our Halloween themed interface, available on the new Mojo UI. Watch out for creepy crawlies! Our Halloween theme introduces spiders that pop up on your screen as you work—but...

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Simplifying Agent Set Up with Permissions

At Mojo Helpdesk, we’re always thinking of ways you can do more with your limited time. In an effort to simplify the agent setup within Mojo Helpdesk, we will be retiring the restricted agent role. In its place, admins can...

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