Do you want to know if your agents are making your users happy?
We are happy to announce the 'ticket rating by email' feature is now available.
How does it work?
When a ticket is closed, Mojo will send an email to the ticket creator. The recipient can click a link and enter a satisfaction rating.
This feature is disabled on existing accounts and enabled for all new accounts created starting today.
Existing accounts can enable this feature by completing the following steps:
- Manage > All Settings > Configure Mojo Helpdesk > Change > Miscellaneous Settings
- "Send rating email" = Yes