Customer Help Center Help your customers help themselves. Turn support tickets into amazing customer experiences.
Create a resource of articles to answer customers' frequently asked questions. Share technical documentation, product tutorials, screen shots or videos.
A welcome area where you can add content to notify customers. Post instructions on creating tickets, helpdesk business hours, helpdesk updates or priority response times.
Brand the helpdesk by customizing the domain to match your website domain. A custom domain allows all emails to come from your domain, it's as simple as that.
Offer the best in customer support in Spanish, French or English. Multiple-languages allow you to serve the help center in one language and work in another.
Ticket Management Keep track of ALL requests in one centralized, streamlined helpdesk.
Custom ticket forms
Create a ticket form for each issue, product or department you support. Add custom fields to any of the forms to capture exact information upfront.
Add email addresses to be used for ticket creation. Mojo Helpdesk works with your email out-of-the-box.
Create custom ticket lists to display tickets by the criteria you select. Share the lists among your team or create them just for yourself.
File uploads can be managed in the storage section for quick downloading or removing from tickets to free up more space.
Reporting Know everything. In real time.
Review the overall performance of your help desk in the Dashboard. Key metrics provide insight on what has been worked on and what still needs to be worked on.
Stay SLA compliant by setting up service level targets for the helpdesk. SLA targets let you know when you are passing or failing one of the targets for a group, queue, priority or any staff member.
Always know what tickets are open and for how long. This report breaksdown open tickets by agent, queue, form, and type. You can easily see a count for each list and access the tickets from the report.
Track time spent on specific portions of tickets. Need to bill based on time? This feature is for you.
Go Mobile Deliver exceptional customer support on the go.
Mobile Apps for Mojo Helpdesk gives agents, managers and admins the ability to track and manage customers support tickets from any mobile device. Providing all of the ticket tracking and customer service functionality as the desktop version allowing agents to create, assign, update and resolve tickets on the go. Perfect for field service agents working in remote locations or in-office agents that might be away from their desk. Be sure that support requests never fall through the cracks. Download the apps from Google Play or the App Store.
Advanced Security We know how important security is to you. It's just as important to us.
Secure your helpdesk data by using SSL across all pages. Secure Socket Layer encryption ensures that all data passed between the web server and browsers remain private and integral.
Using SSL across all pages and have a custom domain? We will install your SSL certificate on your site so your helpdesk displays as verified and trusted by the browser.
PRODUCTIVITY Increase your teams engagement and productivity
Stop typing the same responses over and over. Canned responses allow pre-formatted content to be inserted into messages as needed.
Business rules automate workflow and processes. Auto-assign, auto-close, auto-escalate, auto-remind, auto-alert and much more.
Migrating from another helpdesk software? Mojo allows you to import user data and legacy tickets.
Customizable email templates
Change any email that is sent by Mojo Helpdesk to be in your own words so it looks like a real email.
Integration Your Helpdesk connected to your other favorite apps.
Install Mojo Helpdesk in your Google Apps domain to provide users with direct login and user creation.
Use the REST API to integrate with other applications. You can also create or update tickets and users with the API.
Works with Zapier to connect to over 500+ business apps to automate any work process.
User Management User management and detailed information all in one.
Earn customer satisfaction ratings on every ticket for each agent, queue and group.
All user data in one place. Manage contact information, passwords, asset information, API access keys, staff notes and support information.
Group users by company, department, campus, location, or any criteria and view tickets by group.
Group access rights
Set which group is able to submit tickets to which helpdesk queue.